LBC Hones Value of Above-Par Customer Service Through Aming Ligaya
LBC Hones Value of Above-Par Customer Service Through Aming Ligaya

For many decades, LBC service goes above and beyond the norm to help customers. It stands happy and proud behind the Aming Ligaya campaign. The program facilitates a more personal encounter between LBC agents and their customers.

A few months ago, LBC customer Ms. Roehlyn Del Rosario called the LBC hotline to follow up the delivery of her shipment containing clothes and cookies. After a few calls, Ms. Del Rosario spoke with LBC agent Jeca Poquita and TL Baylon Ausan and anxiously informed them that her consignee was scheduled to leave for abroad the next day and requested for the immediate delivery of her shipment. Agent Jeca and TL Baylon assured Ms. Del Rosario that her shipment would be delivered that same day and started to coordinate with other LBC employees to facilitate and monitor the delivery of Ms. Del Rosario’s cargo until it was successfully handed over to her consignee on that same day.

On January 15, 2019, at the LBC Landmark Alabang Branch, Ms. Roehlyn Del Rosario was able to meet Agent Jeca and TL Baylon via Aming Ligaya personally. It was evident that Ms. Del Rosario was eager to meet the two LBC employees despite recently just giving birth.

Ms. Del Rosario was smiling as she spoke with agent Jecaand TL Baylon and thanked them for their assistance. She even apologized to agent Jeca for her frantic demeanor during her follow up calls and explained that her anxiety about her shipment got the best of her at the time. At the end of their meet, Ms. Del Rosario expressed her gratitude by saying that the service she received from agent Jeca and TL Baylon was extraordinary and their actions have given her the confidence and trust to continue using LBC for her future transactions. LBC Agent Jeca and TL Baylon were visibly happy and delighted as they met and interacted with Ms. Del Rosario. Jeca said that it was nice to speak with a customer face to face and feel her sincere appreciation.

Agent Jeca also mentioned that meeting Ms. Del Rosario made her realize how being sincere and dedicated to her job genuinely helped people. Both Agent and TL were likewise glad to meet a customer and said he was grateful that Ms. Del Rosario commended him personally. TL Baylon expressed that being part of LBC’s Aming Ligaya campaign made him want to continue serving more customers because it gave him the feeling of satisfaction knowing that all the effort he puts in his job pays off.

The Aming Ligaya campaign is LBC’s way of shining the spotlight on LBC customers especially its exemplary employees and how essential it is to set a venue for them to interact after a service has been well fulfilled. Moreover, through the campaign, LBC hopes to drive the message how much they value their people- and how committed they are in serving their customers the best way possible.

 

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